Shipping and Returns

 Every order from Editions Boutique is prepared with exceptional care. Each item is handled with quiet precision and presented with the understated elegance that defines our online boutique. We are committed to creating an experience that feels thoughtful, seamless, and personalised from the moment your order is placed.
 
1. Shipping
 Order Preparation
 Orders are prepared with care and processed within seven to ten business days. This timeline is subject to confirmation after your purchase, as preparation time may vary depending on the origin of the product and availability. Our team will update you once your order is being prepared.
 
2. Delivery
 We collaborate with trusted couriers to ensure a smooth and secure journey for your order. Delivery times generally range from three to seven business days, depending on destination and product origin.
As international supply conditions may vary, Editions Boutique is unable to guarantee delivery within a specific timeline. We appreciate your understanding and patience, and we will keep you informed throughout the process.
 
3. Delivery Charges
 Delivery charges are calculated at checkout based on destination and order size. Complimentary delivery may be offered during selected occasions.
 
4. Tracking
 Once your order has been dispatched, an email will be sent with complete tracking information, allowing you to follow your parcel with confidence and ease.
 
5. Returns and Exchanges
 Editions Boutique accepts returns and exchanges exclusively for items with verified quality issues. We take pride in the careful selection and handling of every piece, and this policy ensures that the integrity and presentation of our products remain consistent and uncompromised.
 
6. Conditions for Quality Based Returns
 To proceed with a quality related return, the item must be
  • Unused and in pristine condition
  • Placed in the original presentation packaging
  • Accompanied by valid proof of purchase
 Personal care items, consumable items, and items designated as final sale are not eligible for return.
 
7. Exchanges
 Exchanges are offered only for items found to have genuine quality issues. Our team will assess the item with care and will be pleased to arrange an exchange for the same product, subject to availability.
 
8. Arranging a Return or Exchange
 Please contact our Customer Service team at editionsboutiquehk@gmail.com or through WhatsApp at (852) 9683 3731. Our team will guide you through each step with clarity, discretion, and personal attention.
 
9. Refunds
 Refunds for approved quality related returns will be arranged to the original method of payment within seven to ten business days once the item has been received and inspected.

Customer Service

 At Editions Boutique, we believe that true luxury is defined by exceptional attention, thoughtful care, and refined personal service. Every enquiry is handled with precision and discretion, ensuring a calm, smooth, and reassuring online experience. Our Customer Service team is committed to supporting you with the highest standard of professionalism.

1. Personalised Assistance

 Whether you are seeking product information, guidance with an online order, or support after your purchase, our team offers attentive and well‑informed assistance designed to meet your needs with elegance.

2. Contact Information

 Email: editionsboutiquehk@gmail.com
 WhatsApp and Mobile: (852) 9683 3731
 Service Hours: Monday to Friday, 9:00 AM to 6:00 PM Hong Kong Time
 We aim to respond within one to two business days, offering timely and  considerate support.

 Our Service Promise

  • Courteous and attentive assistance for every enquiry
  • Knowledgeable support throughout your online shopping experience
  • Clear and reassuring guidance with returns and exchanges
  • Dedicated after sales care that upholds our philosophy of refinement

 At Editions Boutique, our definition of luxury is not only connected to the products we offer. It is reflected in the personalised care and gracious service we extend to every customer.

Share Luxury, Earn Rewards

Style is meant to be shared. Invite your friends to discover our curated collection of European luxury products, and both of you will enjoy exclusive rewards.

1. How It Works

  Complete the Referral Form

  • Enter your name and email address in the form below.

 

    • You will receive your unique 10% referral discount code by email.

     Share Your Code

    Pass your referral code to your friend so they can enjoy 10% off their first purchase.

     Your Friend Shops

    When your friend uses your referral code on their first order, they will receive an immediate 10% discount.

     You Earn a 15% Bonus

    After your friend completes their first purchase, we will email you a 15% discount code for your next order.

    2. Rewards

     For You

    • A 15% discount on your next purchase for every successful referral.

     For Your Friends

    • A 10% discount on their first order using your referral code.

     For Everyone

    • A refined shopping experience built on shared elegance and timeless style.

     Terms & Conditions

    – Referral rewards apply only when the friend is a new customer.
    – The friend must complete their first purchase using your referral code for the reward to apply.
    – Customers may refer multiple friends, subject to fair and genuine use.
    – Fraudulent or self‑referral activity will not be honoured.